This Privacy Policy explains how Polka (operating the Velorse brand at velorse.com) collects, uses and protects your personal information. By using the Site you agree to this policy.
Information We Collect
- Name, email address, billing & shipping address, phone / WhatsApp number
- Order history and product preferences
- Payment details (processed by our PCI-compliant payment partners — we do not store full card numbers)
- Voice / chat records of order-verification calls (IVR & WhatsApp) and Live Chat transcripts
- Device, browser and usage data via cookies and analytics
How We Use Your Information
- Process orders, payments and deliveries
- Verify Cash on Delivery and prepaid orders before dispatch via IVR / WhatsApp
- Operate our Live Chat with human agents and respond to enquiries
- Send transactional messages (order confirmation, verification, shipping updates) by email, SMS and WhatsApp
- With your consent, send marketing communications about new collections and offers
- Improve our products, site and services and prevent fraud
- Comply with legal, regulatory and tax obligations in India
Sharing of Information
We share data only with service providers that help us run the business — Shopify (ecommerce), our payment gateway partners, courier and logistics partners, IVR / WhatsApp verification providers, and email & analytics platforms — and only to the extent needed. We do not sell your data.
Cookies
We use cookies for essential site functionality, analytics and marketing. You can manage cookies in your browser settings.
Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data. Email hello@velorse.com and we will respond within 30 days.
Security
Polka uses industry-standard safeguards. The Site is served over HTTPS and payment data is handled by PCI-compliant providers.
Contact
Polka — Shop No. 4, RK Apartments, 33rd Road, Khar West, Mumbai 400052, India.
Email: hello@velorse.com · Phone: +91 99874 39348
Last updated: July 2026
